How do I make a claim?
Apart from emergency admissions to NHS hospitals, all medical
treatment has to start with a referral by your GP to an appropriate
specialist.
You
- Before you receive any treatment privately, you should call
your insurance company to check that you are covered for the treatment
that you will receive. In fact, some insurance companies insist
that you do this.
- Your GP and your specialist will probably need to fill in and
sign your claim form. Your GP may charge a small fee which will
not be covered by your insurance.
- Your specialist may recommend tests, admission to hospital
as an in-patient, or day-case treatment.
- Most hospitals and some specialists have their bills paid directly
by the insurance company. Others will send the bills to you.
Your insurance company
- Your insurance company will give you all the guidance you need,
confirm what your cover includes and, if necessary, send you a
claim form.
- Stay in contact with your insurance company, who will confirm
that any treatment you plan to receive is within your cover.
- Your insurance company will tell you how they pay claims. Remember,
if you have chosen to pay an excess, you will still have to make
that payment.
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